Privacy Policy

Last Modified February 23, 2018

Sundance Spas, Inc. (“Sundance”) respects the privacy concerns of our customers and we value your trust in our products and services.  This Privacy Statement is meant to help you understand the types of information we collect, how we use this information, and the choices you can make.  By accessing the Sundance affiliated sites where this policy is posted, you accept the terms of this Privacy Statement and any updates that we make.

To help you better understand our policies and practices, we have provided answers to some common questions below.

  1. What does this Privacy Statement cover?.
  2. What information do we collect?
  3. Cookie Use
  4. How do we use the information we collect?
  5. How do we share the information we collect?
  6. How do we keep your information secure?
  7. Global Data Transfers, Storage and Processing
  8. Children’s Online Privacy.
  9. What choices can I make?
  10. How to contact us.
  11. Changes to our Privacy Statement.
  1. WHAT DOES THIS PRIVACY STATEMENT COVER?

This Privacy Statement applies to United States and Canadian visitors to the Sundancespas.com website (the “Site”).  The Site is controlled, operated, and administered by Sundance from within the United States.

1.1  THIRD PARTY LINKS

Our Sites may contain links to third party websites for your convenience.  We are not responsible for the privacy policies and practices of other third parties and any information you submit to a third party is subject to their privacy policy.  Once you leave the Sundance Sites or are redirected to a third-party website, application, or other online service, we encourage you to read the privacy policy applicable to that third party.

  1. WHAT INFORMATION DO WE COLLECT?

 2.1  INFORMATION YOU PROVIDE

We collect personal information when you voluntarily provide it.  “Personal information” is the information that identifies you as an individual.  We collect your personal information when you contact us, sign up for an account, register your warranty, use Sundance Services, when you sign up to receive communications from us or participate in a promotion or survey.  We may also keep a record of your product interests and the purchases you make

The types of personal information we collect depends on the features of the Sites that you use which may include:

Contact Information. We may collect your first and last name, email address, postal address, phone number, or other similar contact information.

Account or Billing Information. We may collect data necessary to process your payment if you make purchases, such as your credit card or bank information.  We may also collect information related to your account such as your username or password.

Product Information. We may collect product information such as your warranty information, purchase history, or product preferences.

Demographic Information. We may collect demographic information such as your birthdate, geographic location, or preferred Sundance® Spas affiliated dealer.

Resume Information.  We may collect employment, education and other similar resume information that you submit through our website.

If you choose not to provide us with personally information, you may still access our Sites, however you may be unable to use a service or unable to access certain functionalities of the Sites.

2.2  INFORMATION COLLECTED AUTOMATICALLY

To improve our Sites and services, we collect and use aggregated information which does not personally identify you.  When you visit the Sundance websites, we may automatically receive your computer’s internet protocol (IP) address, your operating system and browser type, the web pages you visit on our website, the address of any referring website, and your geographic location.  This information is used to operate, maintain, and manage our Sites and related services.  For example, we may calculate the average number of site visitors who visit a particular webpage on our website.

2.3  ANALYTICS

We use third party analytics services to understand how our Sites are accessed and used to improve our services.  For example, we use Google Analytics which uses cookies and other similar technologies to collect and analyze information about how our Sites are used.  You can learn more about Google Analytics at https://www.google.com/policies/privacy/partners/, and you may choose to opt-out by visiting https://tools.google.com/dlpage/gaoptout.  We also use Choozle, which also uses cookies and similar technology to collect demographic data about how our Sites are used.  More information about Choozle is available under “Information Collected Through the Use of our Platform on Third-Party Sites here https://choozle.com/privacy-policy/, and you can opt-out by visiting http://optout.networkadvertising.org/#!/.

 

  1. COOKIE USE

Like many other websites, we and our vendors use cookies and other similar technologies to improve our services and your online experience.  Cookies are small text files sent from a website and stored on your browser while you visit a website.  Cookies, track how you use a website and enable the site to remember your preferences.  Many web browsers are set up to accept cookies automatically, but you may change your cookie preferences through the options available in your web browser.  By choosing not to receive certain cookies you may not be able to take full advantage of certain features of our Sites.  More information about how we use certain cookies is below in section 5.3 entitled, Social Media, and section 5.4 entitled Interest-Based Advertising.

  1. HOW WE USE THE INFORMATION WE COLLECT?

4.1  TO PROVIDE AND IMPROVE OUR SERVICES

We use your personal information to provide our services, and facilitate communication between you, Sundance and authorized Sundance® Spas dealers.  We may also use your information to understand how our customers use our Sites in order to improve our services and your experience.

4.2  TO COMMUNICATE WITH YOU

We use your personal information to respond to you when you contact us.  We may also use your personal information to communicate with you about Sundance® Spas products or services, or regarding promotions and marketing that we believe may interest you.  To update your preferences or to opt-out of receiving certain communications, please see section 10 below entitled, What Choices Can I Make?

  1. HOW DO WE SHARE THE INFORMATION WE COLLECT?

5.1  SUNDANCE AFFILIATED DEALERS.

Sundance is a global company that works with a network of trusted authorized resellers.  We may share your personal information with a Sundance® Spas authorized dealer near you to facilitate product sales, shipment, delivery or installation as well as to provide maintenance and other services related to your product.  We may also share your personal information with other companies within the Sundance family, in regard to the promotion and sales of their products.

5.2  THIRD PARTY SERVICE PROVIDERS

We may share your personal information with third parties to perform services on our behalf such as, providing technical services, processing your payment, providing a service you have requested, or facilitating marketing activities and other promotions.  These third parties may only use the personal information that is necessary to perform the function required and may not use it for any other purpose.  We will not disclose, sell or rent your personal information to third parties for their own independent use without your permission.

                                   

5.3  SOCIAL MEDIA

Your personal information may be disclosed in connection with your social media activity.  If you connect or otherwise choose to engage with Sundance on social media, the social media site may collect your personal information or may share information with us about your use of its services.  Information you choose to share in a social media post may also be disclosed to any third party capable of viewing that post.  Please review the social media site’s privacy policy and privacy settings to control how your personal information is shared.

Our website includes social media features, such as a Facebook pixel, which may enable third parties to use cookies, web beacons and other similar technologies to collect data about your online activities across websites or online services for advertising, and links, follow buttons, pixels, web beacons or other methods of connecting to Google, YouTube, Twitter, and Instagram with similar features.  You can obtain more information and learn about the choices you can make by visiting:  https://www.facebook.com/help/568137493302217 (Facebook); https://www.google.com/intl/en/policies/privacy/ (YouTube);

https://twitter.com/en/privacy (Twitter); and https://help.instagram.com/155833707900388 (Instagram)]

One of our vendors is Google Remarketing, which may show you ads for things you browsed on a recent visit to our site.  These ads may show up on various sites across the internet.  You can manage or opt out of what Google Remarketing promotes by visiting https://adssettings.google.com/authenticated.

5.4  INTEREST BASED ADVERTISING

You may visit the Digital Advertising AllianceNetwork Advertising Initiative or the Digital Advertising Association of Canada for more information on interest based advertising and to exercise your choice to opt out of certain ad targeting from participating companies.

 

5.5  TO COMPLY WITH LEGAL OBLIGATIONS

            Sundance may access, preserve, use, or disclose your personal information if we have a good faith belief that the law requires us to do so, or that it is reasonably necessary to detect, prevent, and address security, technical issues, or fraud.

5.6  BUSINESS USE

Sundance may access, preserve, use, or disclose your personal information in order to protect the rights of the business, its property, its employees and others, or to enforce Sundance ’s billing or contracts.  In the unlikely event that Sundance is involved in a merger, acquisition, sale or other change in ownership, our customers’ personal information may be among the transferred business assets.

  1. HOW DO WE KEEP YOUR INFORMATION SECURE?

The privacy and integrity of your personal information is important to Sundance.  While no method of data transmission or storage is 100% secure and we cannot guarantee that our network or systems will never be compromised, we take measures consistent with industry best practices and standards to protect your personal information against loss or unauthorized access.

  1. GLOBAL DATA TRANSFERS, STORAGE, AND PROCESSING

Sundance is a global company and we may transfer your personal information to Sundance affiliates or to third parties in locations around the world for the purposes described in this Privacy Statement.
 

  1. CHILDREN’S ONLINE PRIVACY

Sundance is committed to protecting children’s privacy and safety on the Internet.  The Sundance® Spas Sites are general audience sites and are not intended for use by children under 13.  If you become aware that a child under 13 has provided us with personal information we ask that you notify us by email at privacy@sundancespas.com.  Should we become aware that a child under age 13 has provided personally identifiable information, we will take steps to immediately delete it.

  1. WHAT CHOICES CAN I MAKE?

Sundance is committed to providing you with the opportunity to manage how we collect and use your personal information at any time.

  • To request access to, correct, change or delete your personal information, you may contact Sundance directly by email or by phone.
  • You may choose to opt-out of receiving certain email communications by following the instructions in the email to unsubscribe.
  • You may access the options available on your mobile phone to control your receipt of push alerts.
  1. HOW TO CONTACT US

For questions about our Privacy Statement, to make choices about receiving marketing or promotional communications, or if you have a request to access, correct or delete your personal information, you may contact us by email, telephone or postal mail at:                    

            Email:   privacy@sundancespas.com

Telephone:  (866) 234-7727

Postal Mail:

Attention:  Privacy
            Sundance Spas, Inc.
            13925 City Center Drive, Suite 200
            Chino Hills, California 91709

  1. CHANGES TO OUR PRIVACY STATEMENT

This Privacy Statement is effective as of February 21, 2018.  From time to time it may become necessary to update or change our Privacy Statement and Sundance encourages you to periodically check here for the most current version.  If significant changes are made, Sundance will provide you with appropriate notice, which may include a conspicuous notice on our Sites or email notification.  Your continued use of the Sites constitutes your agreement to this Privacy Statement.

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