Privacy Policy
Privacy Policy
Last modified on Feb. 23, 2018
Sundance Spas, Inc. ("Sundance") respects the privacy interests of our customers and we appreciate your trust in our products and services. This privacy notice is intended to help you understand the types of information we collect, how we use that information, and the choices you can make. By visiting Sundance affiliated sites on which this policy is posted, you accept the terms of this privacy statement and any updates we make.
To give you a better understanding of our policies and practices, we have provided answers to some frequently asked questions below.
- What does this privacy statement mean?
- What information do we collect?
- Cookie Usage
- How do we use the information we collect?
- How do we share the information we collect?
- How do we keep your information secure?
- Global data transfer, storage and processing
- Online privacy of children.
- What choices can I make?
- How to contact us.
- Changes to our privacy statement.
- WHAT DOES THIS PRIVACY STATEMENT MEAN?
This Privacy Statement applies to U.S. and Canadian visitors to the Sundancespas.com website (the "Site"). The Site is controlled, operated and administered by Sundance from the United States.
1.1 THIRD-PARTY LINKS
Our Sites may contain links to third-party websites for your convenience. We are not responsible for the privacy policies and practices of other third parties, and any information you provide to a third party is subject to their privacy policies. Once you leave the Sundance Sites or are directed to a third party website, application or other online service, we encourage you to read the privacy policy applicable to that third party.
- WHAT INFORMATION DO WE COLLECT?
2.1 INFORMATION YOU PROVIDE
We collect personal information when you voluntarily provide it. "Personal information" is the information that identifies you as an individual. We collect your personal information when you contact us, sign up for an account, register your warranty, use Sundance Services, when you sign up to receive communications from us, or participate in a promotion or survey. We may also keep records of your product interests and the purchases you make
The type of personal data we collect depends on the features of the Sites you use:
Contact Information. We may collect your first and last name, e-mail address, mailing address, telephone number, or other similar contact information.
Account or billing information. We may collect information necessary to process your payment when you make purchases, such as your credit card or bank account information. We may also collect information related to your account, such as your username or password.
Product Information. We may collect product information such as your warranty information, purchase history, or product preferences.
Demographic Information. We may collect demographic information, such as your date of birth, geographic location, or preference for a Sundance® Spas affiliated dealer.
Resume Information. We may collect employment, education and other similar resume information that you submit through our website.
If you choose not to provide us with personal data, you will still have access to our Sites, but may not be able to use a service or access certain functionality of the Sites.
2.2 INFORMATION COLLECTED AUTOMATICALLY
To improve our sites and services, we collect and use aggregate information that does not identify you. When you visit Sundance Web sites, we may automatically receive the Internet Protocol (IP) address of your computer, your operating system and browser type, the Web pages you visit on our Web site, the address of a referring Web site, and your geographic location. This information is used to operate, maintain and manage our websites and related services. For example, we may calculate the average number of website visitors visiting a particular web page on our website.
2.3 ANALYTICS
We use third-party analytics services to understand how our Sites are visited and used so that we can improve our services. For example, we use Google Analytics, which uses cookies and other similar technologies to collect and analyze information about how our Sites are used. You can learn more about Google Analytics at https://www.google.com/policies/privacy/partners/. You can choose to disable Google Analytics by visiting https://tools.google.com/dlpage/gaoptout. We also use Choozle, which also uses cookies and similar technologies to collect demographic data about the use of our Sites. More information about Choozle is available under "Information collected through the use of our platform on third-party sites" at https://choozle.com/privacy-policy/, and you can opt out by visiting http://optout.networkadvertising.org/#!/.
- COOKIE USE
Like many other websites, we and our vendors use cookies and other similar technologies to improve our services and your online experience. Cookies are small text files sent by a Web site and stored on your browser while you visit a Web site. Cookies track how you use a Web site and allow the site to remember your preferences. Many Web browsers are set to accept cookies automatically, but you can change your cookie preferences through the options in your Web browser. If you choose not to receive certain cookies, you may not be able to take full advantage of certain features of our websites. More information on how we use certain cookies can be found in Section 5.3, entitled Social Media, and Section 5.4, entitled Interest-Based Advertising.
- HOW DO WE USE THE INFORMATION WE COLLECT?
4.1 TO PROVIDE AND IMPROVE OUR SERVICES
We use your personal information to provide our services and facilitate communication between you, Sundance and authorized Sundance® Spas dealers. We may also use your information to understand how our customers use our Websites so that we can improve our services and your experience.
4.2 TO COMMUNICATE WITH YOU
We use your personal information to respond to you when you contact us. We may also use your personal information to communicate with you about Sundance® Spas products or services, or promotions and marketing that we believe may be of interest to you. To update your preferences or to opt out of receiving certain communications, see section 10 below entitled, What choices can I make?
- HOW DO WE SHARE THE INFORMATION WE COLLECT?
5.1 SUNDANCE AFFILIATED DEALERS.
Sundance is a global company that works with a network of trusted authorized resellers. We may share your personal information with an authorized Sundance® Spas dealer in your area to facilitate the sale, shipment, delivery or installation of the product and to provide maintenance and other services related to your product. We may also share your personal information with other companies within the Sundance family in connection with the promotion and sale of their products.
5.2 THIRD PARTY SERVICE PROVIDERS
We may share your personal information with third parties to provide services on our behalf, such as providing technical services, processing your payment, providing a service you have requested, or facilitating marketing activities and other promotions. These third parties may use only the personal information necessary to perform the required function and may not use it for any other purpose. We will not disclose, sell or rent your personal information to third parties for their own independent use without your consent.
5.3 SOCIAL MEDIA
Your personal information may be disclosed in connection with your social media activity. If you connect or otherwise choose to engage with Sundance on social media, the social media site may collect your personal information or share information with us about your use of its services. Information you choose to share in a social media post may also be disclosed to a third party that is able to view that post. Please review the social media site's privacy policy and privacy settings to determine how your personal information is shared.
Our website includes social media features, such as a Facebook pixel, which may allow third parties to use cookies, web beacons and other similar technologies to collect data about your online activities on various websites or online services for advertising, and links, tracking buttons, pixels, web beacons or other methods to connect to Google, YouTube, Twitter and Instagram with similar features. More information and information about the choices you can make can be found at: https://www.facebook.com/help/568137493302217 (Facebook); https://www.google.com/intl/en/policies/privacy/ (YouTube);
https://twitter.com/en/privacy (Twitter); and https://help.instagram.com/155833707900388 (Instagram)]
One of our vendors is Google Remarketing, which may show you ads for things you viewed during a recent visit to our site. These ads may appear on various sites across the Internet. You can manage or opt out of what Google Remarketing promotes by visiting https://adssettings.google.com/authenticated.
5.4 INTEREST-BASED ADVERTISING
You can visit the Digital Advertising Alliance, the Network Advertising Initiative or the Digital Advertising Association of Canada for more information about interest-based advertising and to exercise your choice to opt out of certain ad targeting from participating companies.
5.5 TO COMPLY WITH LEGAL OBLIGATIONS
Sundance may access, retain, use or disclose your personal information if we have a good-faith belief that we are required to do so by law, or that it is reasonably necessary to detect, prevent and address security, technical or fraud issues.
5.6 BUSINESS USE
Sundance has the right to access, retain, use or disclose your personal information to protect the rights of the company, its property, its employees and others, or to enforce Sundance's billing or contracts. In the unlikely event that Sundance becomes involved in a merger, acquisition, sale or other change of ownership, our customers' personal information may be part of the transferred business assets.
- HOW DO WE SECURE YOUR INFORMATION?
The privacy and integrity of your personal information is important to Sundance. While no method of data transmission or storage is 100% secure and we cannot guarantee that our network or systems will never be compromised, we take measures consistent with industry best practices and standards to protect your personal information from loss or unauthorized access.
- GLOBAL DATA TRANSFER, STORAGE AND PROCESSING
Sundance is a global company and we may disclose your personal information to Sundance affiliates or third parties at locations around the world for the purposes described in this privacy statement.
- ONLINE PRIVACY OF CHILDREN
Sundance is committed to protecting the privacy and safety of children on the Internet. The Sundance® Spas sites are general audience sites and are not intended for use by children under the age of 13. If you become aware that a child under the age of 13 has provided us with personal information, please notify us via email at privacy@sundancespas.com. Should we learn that a child under 13 has provided us with personally identifiable information, we will take steps to delete that information immediately.
- WHAT CHOICES CAN I MAKE?
Sundance is committed to providing you with the ability to control how we collect and use your personal information at any time.
- To request access to, correct, amend or delete your personal information, please contact Sundance directly by email or telephone.
- You may choose to stop receiving certain e-mail messages by following the instructions in the e-mail to unsubscribe.
- You can use the options available on your cell phone to control the reception of push alerts.
- HOW TO CONTACT US
For questions about our Privacy Statement, to make choices about receiving marketing or promotional communications, or if you have a request to view, correct or delete your personal information, please contact us by email, phone or mail at:
E-mail: privacy@sundancespas.com
Phone: (866) 234-7727
Mail:
Attention: Privacy
Sundance Spas, Inc.
13925 City Center Drive, Suite 200
Chino Hills, California 91709
- CHANGES TO OUR PRIVACY STATEMENT
This Privacy Statement is effective as of February 21, 2018. From time to time it may be necessary to update or change our Privacy Statement, and Sundance encourages you to check back here periodically for the most current version. If any material changes are made, Sundance will notify you in an appropriate manner, such as by prominent notice on our websites or by email notification. By continuing to use the Websites, you consent to this Privacy Statement.
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